COVID-19 Cruise Suspensions

Please see below the current suspension dates and compensation offerings for a range of cruise lines.  Please note, this information is constantly changing and the information below is accurate as at 6.00pm AEST Wednesday 8 April.  Please find your cruise line in the table below and, if your booking has been impacted, follow the steps outlined to request compensation. 

Cruising outside of these travel dates? Please check back to this page regularly to confirm if your cruise has been impacted. We endeavour to keep this page updated as soon as new information is provided to us.  Should you wish to change your cruise date or cancel a cruise that is due to travel outside of the dates below we ask that you send us an email.  Please note that due to the high volume of calls and emails, there is an unfortunate delay in our response time.  We are processing enquiries in order of departure date with priority given to those customers due to depart in the next 60 days.

As you can imagine, we are receiving a high number of calls and emails and so we appreciate your patience and understanding at this time.  Our team is working as hard as they can to process all booking changes.  Priority is given in order of departure. 

If you choose a full refund as your method of compensation, please allow between 12-14 weeks for the refund to be processed into your account.

If you have completed the compensation form directly with your cruise line you do not need to contact us.
The cruise lines will action your request and notify us when your refund/Future Cruise Credit has been processed.

Cancellation request for bookings impacted by the cruise suspension

* All dates and cruise line compensation is correct as at Wednesday 8 April 6.00pm AEDT. Cruise Guru is processing all requests in travel date order. We will contact you with a confirmation of the cancellation once processed.  Future cruise credits are offered as a % amount of the base fare not including port charges and taxes.  These port charges and taxes will be refunded to you separately. Please note, future cruise credits are non-transferrable, cannot be used towards the deposit but can be put towards the balance of the base fare of a future cruise. Port charges and taxes will be charged separately.

Cruise Line

Suspension to date

Current compensation offered


11 May 2020

125% Future Cruise Credit or

100% Refund

If your Azamara booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be emailed to you. Please note this process can take up to 8 weeks. Should you wish to proceed with the refund option instead, please click here to request this directly from Azamara

Local Cruises


15 June 2020

100% Future Cruise Credit + Onboard Credit (depending on cruise duration) or

100% Refund

If your Carnival Australia booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Carnival Australia.

International Cruises


11 May 2020

Alaska - 30 June 2020

From San Fran - 31 Dec 2020

Carnival Radiance - 1 Nov 2020

Carnival Legend - 30 Oct 2020


100% Future Cruise Credit + Onboard Credit (depending on cruise duration) or

100% Refund

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with Carnival International.

11 May 2020

Alaska cruises until 1 July

125% Future Cruise Credit or

100% Refund

If your Celebrity Cruises booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be emailed to you.. Please note this process can take up to 8 weeks. Should you wish to proceed with the refund option instead, please click here to request this directly from Celebrity Cruises


15 May 2020

125% Future Cruise Credit or

100% Refund

If your Cunard booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Cunard.

If you pre-purchased any onboard items you will receive onboard credit on your next Cunard cruise of 110% of the value of your purchase.  If you wish to forgo this offer and instead opt for a 100% refund of your pre-purchased items, please  request this with Cunard by completing the form here.

24 April 2020

125% Future Cruise Credit + discounts on Additions Package and Shore Excursions or

100% Refund

If your cruise has been impacted please fill out the form here.


Cancellation dates depend on ship. Please click here for the latest cancellation schedule.

Your compensation offer will be emailed directly to you.  These offers differ depending on sailing date.  Please await this email for instructions on how to proceed with the cancellation of your cruise.

Please note, full refund may not be available as a compensation offering on your specific cruise.

River – 26 March to 11 April, 2020

Crystal Serenity – 20 April 2020

Crystal Symphony – 7 May 2020

TBA

If your cruise has been impacted please fill out the form here.


14 May 2020

125% Future Cruise Credit + US$250 onboard credit per person or 

100% Refund

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with Holland America.  Guests who do not select an option prior to 1 June 2020 will automatically be transferred into a Future Cruise Credit.


29 May 2020

125% Future Cruise Credit

If your cruise has been impacted please fill out the form here.


10 May 2020

125% Future Cruise Credit or

100% Refund

If your Norwegian booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Norwegian.

If your booking was due to travel between 12 April and 10 May and you would like to take advantage of the 100% refund offer you will need to submit your refund request here between 13 - 27 April 2020.

Refund requests must be submitted by no later than 45 days after the voyage cancellation.


10 May 2020

125%-150% Future Cruise Credit (Depending on departure date) or

100% Refund

If your Oceania booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Oceania.

Refund requests must be submitted by no later than 15 April 2020.


15 June 2020

Cruises departing New Zealand - 30 June

Pacific Explorer - 18 June

For cancelled departures up to 14 May and NZ departures up to 30 June:

200% Future Cruise Credit or

100% Refund

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with P&O Cruises.

For cancelled departures between 15 May and 15 June (for bookings paid in full only):

100% Future Cruise Credit + Onboard Credit (depending on cruise duration) or

100% Refund

If your booking has not yet been paid in full your booking will automatically be refunded.

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with P&O Cruises.


15 May 2020

125% Future Cruise Credit or

100% Refund

If your P&O UK booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from P&O UK.

If you pre-purchased any onboard items you will receive onboard credit on your next P&O UK cruise of 110% of the value of your purchase.  If you wish to forgo this offer and instead opt for a 100% refund of your pre-purchased items, please  request this with Cunard by completing the form here.


International Cruises: 10 May 2020

Local Cruises: 15 June 2020

For cancelled departures up to 10 May:

125 - 225% Future Cruise Credit depending on departure date or

100% Refund

To select either the Future Cruise Credit or Refund offers please click here to process this directly with Princess Cruises.

For cancelled local departures between 11 May and 15 June (paid in full only):

100% Future Cruise Credit + additional Future Cruise Credit (depending on cruise duration) or

100% Refund

If your booking has not yet been paid in full your booking will automatically be refunded.

If your local Princess cruise departs between 11 May and 15 June (and has been paid in full) it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Princess.


10 May 2020

125% Future Cruise Credit or

100% Refund

If your Regent booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Regent.


11 May 2020 

Cruises from Singapore - 31 May

Alaska Cruises - 30 June

Voyager of the Seas - 12-29 May departures (excluding 25 May)

125% Future Cruise Credit or

100% Refund

If your Royal Caribbean booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be emailed to you. Please note this process can take up to 8 weeks. Should you wish to proceed with the refund option instead, please click here to request this directly from Royal Caribbean


14 May 2020

125% Future Cruise Credit or

100% Refund

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with Seabourn.  Guests who do not select an option prior to 1 June 2020 will automatically be transferred into a Future Cruise Credit.


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