COVID-19 Cruise Suspensions

Please see below the current suspension dates and compensation offerings for a range of cruise lines.  Please note, this information is constantly changing and the information below is accurate as at 2pm AEDT Friday 22 January.  Please find your cruise line in the table below and, if your booking has been impacted, follow the steps outlined to request compensation. 

If you have completed the compensation form directly with your cruise line you do not need to contact us.
The cruise lines will action your request and notify us when your refund/Future Cruise Credit has been processed.

Administration Fees
Please note, as per our standard terms and conditions, any cruise that is cancelled outright will be subject to a $110 per person administration fee, which will be deducted from any refund due. This fee is charged to cover the costs associated with making the original booking, following up with the travel operators and arranging a cash refund to you, less any operator fees if applicable. Alternatively, if you choose to instead simply make changes to your booking, such as moving to a new sailing date, Cruise Guru will only withhold a $50 administration fee per booking.

Under consumer law, travel agents are entitled to charge a reasonable fee for these services, and our fees are some of the lowest in the industry.  If you would like to consult our full list of terms and conditions, you can do so on our website by visiting our terms and conditions page. If you would like to read more about cancellation and administration fees applied by travel agents and operators, please refer to the consumer advocate site CHOICE or the Australian Federation of Travel Agents (AFTA) refund fact sheet.

* All dates and cruise line compensation is correct as at Friday 22 January 2pm AEDT. Cruise Guru is processing all requests in travel date order. We will contact you with a confirmation of the cancellation once processed.  Future cruise credits are offered as a % amount of the base fare not including port charges and taxes.  These port charges and taxes will be refunded to you separately. Please note, future cruise credits are non-transferrable, cannot be used towards the deposit but can be put towards the balance of the base fare of a future cruise. Port charges and taxes will be charged separately. Lift and Shift offers are for effected suspension sailings only. Please check with your Cruise Guru consultant as to whether your sailing date is applicable.

Cruise Line

Suspension to date

Current compensation offered


Azamara Quest until 19 March 2021

Azamara Journey until 9 April 2021

Azamara Pursuit until 9 May 2021

125% Future Cruise Credit or

100% Refund

If your Azamara booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be emailed to you. Please note this process can take up to 8 weeks. Should you wish to proceed with the refund option instead, please click here to request this directly from Azamara

Local Cruises


Carnival Splendor through to 19 May 2021

Carnival Spirit through to 12 June 2021

100% Future Cruise Credit + Onboard Credit (depending on cruise duration) or

100% Refund

If your Carnival Australia booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Carnival Australia.

International Cruises


31 March 2021

Carnival Freedom - 10 Apr 21

Carnival Paradise - 31 May 21

Carnival Magic & Inspiration - 19 Apr 21

Carnival Valor - 11 Sep 21

Carnival Miracle - 16 Sep 21

Carnival Fascination - 9 Jan 22

Carnival Breeze from Fort Lauderdale - 7 Mar 2021

Carnival Magic - 24 Sep 21

Carnival Radiance - 31 March 2021

Mardi Gras - 17 Apr 21

100% Future Cruise Credit + Onboard Credit (depending on cruise duration) or

100% Refund

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with Carnival International.

30 April 2021

1 May 2021 Transatlantic cruise on Apex

31 October 2021 Europe and Transatlantic on Edge and Constellation.

125% Future Cruise Credit or

100% Refund

If your Celebrity Cruises booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be emailed to you. Please note this process can take up to 8 weeks. Should you wish to proceed with the refund option instead, please click here to request this directly from Celebrity Cruises

Alternative Offer - Lift and Shift
Move your existing booking to the following sailing year. Your cruise fare price and promotion are protected when selecting an alternative sailing of the same itinerary type, ship series, cruise length and stateroom category within 4 weeks of the original sailing date.


Queen Mary 2 - 28 May 2021

Queen Victoria - 17 May 2021

Queen Elizabeth - 4 June 2021

125% Future Cruise Credit or

100% Refund

If your Cunard booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Cunard.

If you pre-purchased any onboard items you will receive onboard credit on your next Cunard cruise of 110% of the value of your purchase.  If you wish to forgo this offer and instead opt for a 100% refund of your pre-purchased items, please  request this with Cunard by completing the form here.

Indefinite

125% Future Cruise Credit + discounts on Additions Package and Shore Excursions or

100% Refund

If your cruise has been impacted please contact us to advise if you would prefer to proceed with a refund or Future Cruise Credit.


Cancellation dates depend on ship. Please click here for the latest cancellation schedule.

Your compensation offer will be emailed directly to you.  These offers differ depending on sailing date.  Please await this email for instructions on how to proceed with the cancellation of your cruise.

Please note, full refund may not be available as a compensation offering on your specific cruise.

River – 31 December 2020

Expedition - 1 May 2021

Ocean - 31 December 2020

Yacht - 31 December 2020

125% Future Cruise Credit or 

100% Refund


30 April 2021

Cruises of eight days or more that call at a US port until 1 November 2021

125% Future Cruise Credit + US$250 onboard credit per person or 

100% Refund

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with Holland America.  Guests who had a cancelled cruise that was due to depart between 31 March and 30 April 2021 and do not select an option prior to 15 February 2021 will automatically be transferred into a Future Cruise Credit.


31 October 2020

Far East cruises until 26 October 2020

Northern Europe sailings through to 31 December 2020

Exceptions:

MSC Grandiosa will commence sailing from 16 August 2020 (only for residents of Schengen countries)

MSC Magnifica will commence sailing from 29 August 2020 (only for residents of Schengen countries)

Canada/New England Sailings for September & October 2020

125% Future Cruise Credit

Your Future Cruise Credit will be emailed directly to you once it has been processed.


30 April 2021

125% Future Cruise Credit or

100% Refund

Please note, refund requests have now closed for all bookings due to depart prior to 31 October 2020.

If you were due to travel on Norwegian Sun between 13 August and 18 October you will receive 100% refund of your deposit only.  You do not need to submit anything for this to be processed and refunds will be transferred back to the original form of payment once the funds have been received from Norwegian.

If you were due to travel on Norwegian Jewel in Australia between 25 Sep 20 and 27 Feb 21 your booking will be cancelled and refunded and a 10% Future Cruise Credit will automatically be applied to your past passenger number.  You do not need to action anything for your booking.

If your booking is due to travel outside the above dates and has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you with to proceed with the refund option instead, please click here to request this directly from Norwegian.  Please note, refund requests will close 17 July.


30 April 2021

125% Future Cruise Credit or

100% Refund

If your Oceania booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Oceania.


29 April 2021

For cancelled departures up to 14 May 2020 and NZ departures up to 30 June 2020:

200% Future Cruise Credit or

100% Refund

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with P&O Cruises.

For cancelled departures after 15 May 2020:

100% Future Cruise Credit of amount paid + Onboard Credit (depending on cruise duration) or

100% Refund of amount paid

If your booking has not yet been paid in full your deposit will be converted into a Future Cruise Credit (with the exception of any booking made on the $1pp deposit offer which is non-refundable) and you will receive up to AU$400 shipboard credit per cabin for your next booking.

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with P&O Cruises.


End of January 2021 for all Caribbean cruises

All cruises from and to Southampton until February with exception of Arcadia and Aurora

Aurora Caribbean and South America between January and March 2021.

Arcadia's World Cruise between January and March 2021.

125% Future Cruise Credit or

100% Refund

If your P&O UK booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from P&O UK.

If you pre-purchased any onboard items you will receive onboard credit on your next P&O UK cruise of 110% of the value of your purchase.  If you wish to forgo this offer and instead opt for a 100% refund of your pre-purchased items, please  request this with Cunard by completing the form here.


All Australia-based & New Zealand cruises until 31 May 2021

All cruises from other destinations are suspended until 14 May 2021

Cruises departing from or returning to Japan until 25 June 2021

All cruises longer than seven days sailing in and out of the US until 1 November 2021

Island Princess 2021 World Cruise and segments

Pacific Princess 2021 Circle South Pacific voyage and segments


For cancelled departures up to 10 May:

125 - 225% Future Cruise Credit depending on departure date or

100% Refund

To select either the Future Cruise Credit or Refund offers please click here to process this directly with Princess Cruises.

For cancelled local departures between 11 May and 15 June (paid in full only):

100% Future Cruise Credit + additional Future Cruise Credit (depending on cruise duration) or

100% Refund

If your booking has not yet been paid in full your booking will automatically be refunded.

For local suspended cruises departing between 18 December 2020 and 31 May 2021:

125% Future Cruise Credit or

100% Refund

For other suspended cruises departing after 10 May (paid in full only):

125% Future Cruise Credit or

100% Refund

If your booking has not been paid in full:

Double the Deposit or

100% Refund

Your cruise has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. If your booking was due to depart after 31 March 2020 and wish to proceed with the refund option instead, please click here to request this directly from Princess. Refund requests must be submitted no later than 15 February 2021.


March 2021 on Seven Seas Splendor, Seven Seas Explorer, Seven Seas Voyager, and Seven Seas Navigator.


April 2021 for Seven Seas Mariner

125% Future Cruise Credit or

100% Refund

If your Regent booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be applied to your past passenger number. Should you wish to proceed with the refund option instead, please click here to request this directly from Regent. The form needs to be completed no later than 16 December 2020.


30 April 2021

Quantum of the Seas Alaska cruises until 14 October 2021.

125% Future Cruise Credit or

100% Refund

If your Royal Caribbean booking has been impacted it has automatically been cancelled and the applicable Future Cruise Credit will be emailed to you. Please note this process can take up to 8 weeks. Should you wish to proceed with the refund option instead, please click here to request this directly from Royal Caribbean

Alternative Offer - Lift & Shift
Move your sailing to the following year, with your original price and promotional offer protected. Terms and conditions apply.


Seabourn Odyssey - Paused through 15 January 2021

Seabourn Sojourn - Paused through 24 May 2021

Seabourn Quest -paused through 10 May 2021

Seabourn Ovation - Paused through 18 April 2021

Seabourn Encore - Paused through 28 May 2021

125% Future Cruise Credit  (for bookings paid in full) or

100% Refund

To select either the Future Cruise Credit or Refund offers please click here and fill out the form directly with Seabourn.  Guests who do not select an option prior to 1 June 2020 will automatically be transferred into a Future Cruise Credit.


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