COVID-19 Cruise Suspensions

Please see below the current suspension dates and compensation offerings for a range of cruise lines.  Please note, this information is constantly changing and the information below is accurate as at 8am AEST Friday 9 April.  Please find your cruise line in the table below and, if your booking has been impacted, follow the steps outlined to request compensation. 

If you have completed the compensation form directly with your cruise line you do not need to contact us.
The cruise lines will action your request and notify us when your refund/Future Cruise Credit has been processed.

Administration Fees
Please note, as per our standard terms and conditions, any cruise that is cancelled outright will be subject to a $110 per person administration fee, which will be deducted from any refund due. This fee is charged to cover the costs associated with making the original booking, following up with the travel operators and arranging a cash refund to you, less any operator fees if applicable. Alternatively, if you choose to instead simply make changes to your booking, such as moving to a new sailing date, Cruise Guru will only withhold a $50 administration fee per booking.

Under consumer law, travel agents are entitled to charge a reasonable fee for these services, and our fees are some of the lowest in the industry.  If you would like to consult our full list of terms and conditions, you can do so on our website by visiting our terms and conditions page. If you would like to read more about cancellation and administration fees applied by travel agents and operators, please refer to the consumer advocate site CHOICE or the Australian Federation of Travel Agents (AFTA) refund fact sheet.

* All dates and cruise line compensation is correct as at Friday 9 April 2021 8am AEST. Cruise Guru is processing all requests in travel date order. We will contact you with a confirmation of the cancellation once processed.  Future cruise credits are offered as a % amount of the base fare not including port charges and taxes.  These port charges and taxes will be refunded to you separately. Please note, future cruise credits are non-transferrable, cannot be used towards the deposit but can be put towards the balance of the base fare of a future cruise. Port charges and taxes will be charged separately. Lift and Shift offers are for effected suspension sailings only. Please check with your Cruise Guru consultant as to whether your sailing date is applicable.

Cruise Line

Suspension to date

Current compensation offered


30 June 2021

Please confirm with our reservations team as to the specific compensation offerings for your cruise.

Local Cruises


Carnival Splendor through to 10 August 2021

Carnival Spirit through to 12 September 2021

Please confirm with our reservations team as to the specific compensation offerings for your cruise.

International Cruises


31 March 2021

Carnival Freedom - 10 Apr 21

Carnival Paradise - 31 May 21

Carnival Magic & Inspiration - 19 Apr 21

Carnival Valor - 11 Sep 21

Carnival Miracle - 16 Sep 21

Carnival Fascination - 9 Jan 22

Carnival Breeze from Fort Lauderdale - 7 Mar 2021

Carnival Magic - 24 Sep 21

Carnival Radiance - 31 March 2021

Mardi Gras - 17 Apr 21

Please confirm with our reservations team as to the specific compensation offerings for your cruise.

30 June 2021

31 October 2021 Europe and Transatlantic on Edge and Constellation.

Please confirm with our reservations team as to the specific compensation offerings for your cruise.

Alternative Offer - Lift and Shift
Move your existing booking to the following sailing year. Your cruise fare price and promotion are protected when selecting an alternative sailing of the same itinerary type, ship series, cruise length and stateroom category within 4 weeks of the original sailing date.


Queen Mary 2 - 28 May 2021

Queen Victoria - 17 May 2021

Queen Elizabeth - 4 June 2021

Please confirm with our reservations team as to the specific compensation offerings for your cruise.

Indefinite



Cancellation dates depend on ship. Please click here for the latest cancellation schedule.

Your compensation offer will be emailed directly to you.  These offers differ depending on sailing date.  Please await this email for instructions on how to proceed with the cancellation of your cruise.

Please note, full refund may not be available as a compensation offering on your specific cruise.

River – 31 December 2020

Expedition - 1 May 2021

Ocean - 31 December 2020

Yacht - 31 December 2020

Please confirm with our reservations team as to the specific compensation offerings for your cruise.


30 April 2021

Alaska - Eurodam, Oosterdam, Zuiderdam until first week of June, Koningsdam, Nieuw Amsterdam and Noordam until mid May

Mediterranean - Volendam and Westerdam until early June

Canada and New England - Zaandam until the end of August

Cruises of eight days or more that call at a US port until 1 November 2021

All cruises that depart from or return to a Canadian port in 2021

Please confirm with our reservations team as to the specific compensation offerings for your cruise.


MSC Grandiosa will commence sailing from 16 August 2020 (only for residents of Schengen countries)

MSC Magnifica will commence sailing from 29 August 2020 (only for residents of Schengen countries)

Please confirm with our reservations team as to the specific compensation offerings for your cruise.


30 June 2021

Please confirm with our reservations team as to the specific compensation offerings for your cruise.


31 July 2021

Compensation varies depending on departure date.  Please consult the Cruise Guru reservations team for your applicable offer.


30 July 2021

To check on the relevant compensation offered for your suspended booking, please click here.


Cruises on Arcadia, Aurora, Azura and Ventura until the end of August 2021.

Cruises on Britannia and Iona until the end of September 2021.

Please confirm with our reservations team as to the specific compensation offerings for your cruise.


All Australia-based & New Zealand cruises until 31 May 2021

All cruises from other destinations are suspended until 14 May 2021

Cruises departing from or returning to Japan until 25 June 2021

Caribbean Princess, Enchanted Princess and Ruby Princess until 30 June 2021.

Roundtrip Southampton cruises until 25 Sep 21

All cruises longer than seven days sailing in and out of the US until 1 November 2021

Roundtrip Seattle cruises to the Inside Passage sailing before 30 June 2021

Island Princess 2021 World Cruise and segments

Pacific Princess 2021 Circle South Pacific voyage and segments


Please confirm with our reservations team as to the specific compensation offerings for your cruise.



31 July 2021


Please confirm with our reservations team as to the specific compensation offerings for your cruise.


30 June 2021

Quantum of the Seas Alaska cruises until 14 October 2021.

Please confirm with our reservations team as to the specific compensation offerings for your cruise.

Alternative Offer - Lift & Shift
Move your sailing to the following year, with your original price and promotional offer protected. Terms and conditions apply.


Seabourn Odyssey - Paused through 5 November 2021

Seabourn Sojourn - Paused through 23 May 2021

Seabourn Quest -paused through 10 May 2021 and voyages longer than 7 nights that 

Seabourn Ovation - Paused through 30 April 2021

Seabourn Encore - Paused through 28 May 2021

Please confirm with our reservations team as to the specific compensation offerings for your cruise.


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