Important Information Regarding COVID-19 Cancellations

Please be aware that we are experiencing very high call volumes from customers impacted by the cancellations necessary to help contain COVID-19, and waiting times on the phones are unprecedented. If you are booked on a cruise that has been cancelled, or if you are unsure where your cruise has been impacted, please first visit the latest list of cancelled cruises and refund conditions that we are constantly updating. From there you can inform us or your preferred option regarding a refund or a future cruise credit. For other enquiries or amendments, please consider using the form below and our dedicated email team will respond to your query as soon as possible.


  • Within Australia: 13 13 03
  • Outside Australia: +61 2 8296 7090

Support Hours

Special Christmas & New Years Hours:

  • Friday 24 December: 9am to 5pm
  • Saturday 25 December: Closed
  • Sunday 26 December: Closed
  • Monday 27 December: 9am to 3pm
  • Tuesday 28 December : 9am to 3pm
  • Wednesday 29 December to 31st December: 9am to 5pm
  • Saturday, 1 January: 9am to 3pm
  • Sunday, 2 January: Closed
  • Monday, 3 January: 9am to 3pm


  • Level 8, 171 Clarence St. SYDNEY NSW 2000 Australia (Appointments essential)

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